Tuesday, January 8 2013, 10:50 PM MST
Woman Faces Double Billing Over Mail-Lost Items
Reported by Matt Gephardt
Produced by Michelle Poe
(KUTV) Donna Malan has been a long time customer of the clothing company Blair.
"I like Blair,” Donna said. “I've never had a problem before."
The problem Donna is having now centers around a vest which she ordered way back in March. Donna ordered a solid white vest but soon after placing the order she changed her mind and wanted to exchange the vest for one with a colored print. Donna called Blair.
"They said, just return the white one and we'll send the print."
Donna did as she was told but soon, Donna began receiving bills. Blair wants her to pay again. Donna says she has sent Blair proof that she already did pay but the bills keep coming and growing for a vest that started at $15.99.
“It's gotten up to $93 now," Donna said.
Plus, Donna says her phone won't stop ringing from debt collectors.
“It's a real hassle,” she said.
The last straw came when Blair reported Donna as a deadbeat to the nation's credit bureaus dinging her credit score. With that, Donna decided she was done fighting on her own and she decided to Get Gephardt.
Get Gephardt called Blair and again offered proof that Donna has already paid. Blair agreed to investigate and the next time Donna heard from the clothing company, it was good news.
In a letter to Donna, Becky Miller from Blair’s Office of the President writes, "We received a telephone call from KUTV regarding the balance on your Blair Credit Card Account." Miller says Blair has “no record of receiving the return" of the white vest but after reviewing the case, Blair has decided to clear Donna's account.
Blair also contacted the nation's credit bureaus and removed the dings on Donna's credit report.
There is no word on what happened to the vest Donna says she returned. She did not send it certified mail so she cannot prove that Blair ever received it back. Get Gephardt spoke to a consumer attorney who said this should act as a lesson to all of us when we return things in the mail because the burden of proof is on the customer to show that a returned item made it back to the company.
(Copyright 2013 Sinclair Broadcasting Group.)