Tuesday, June 18 2013, 10:14 AM MDT
Utility Company Ignores Pleas To Fix Downed Line
By Matt Gephardt
Produced by Michelle Poe
Edited by Aaron Colborn
(KUTV) Navigating Jennifer Gilmore’s driveway has become tricky. There is a CenturyLink phone line strewn across the concrete. The line was knocked down during a wind storm. In the weeks since then, Jennifer says she has repeatedly called CenturyLink asking them to rehang the line on their utility pole.
“[CenturyLink] said, we'll be out today by 5PM or the next day by 5PM," Gilmore said. “I kind of got bounced around to several people; they didn't know who to have me talk to and told me to just keep waiting.”
Fed up with getting no answers and dealing with the downed line Jennifer decided it was time to Get Gephardt.
Get Gephardt called CenturyLink on Jennifer’s behalf, not through their customer service line but through their Market Development Manager, Flemming Jensen. Within one hour of our call, CenturyLink dispatched a repair crew to fix the downed line.
“CenturyLink prides itself on our repair commitments to customers by meeting or exceeding appointment expectations,” said Jensen. “I regret to say that in this non-customer's case we failed to do so which is highly unusual for our dedicated technicians. We strive to resolve any and all customer and network facility issues immediately when notified.”
As for Jennifer, she says she's just glad to finally have her driveway back.
In the event a line falls on your property, experts say stay away from it because it's hard to know if there is any voltage in the line. Also, don't cut it or you might find yourself slapped with a bill from the utility company that you'll have to pay for damaging their property.
(Copyright 2013 Sinclair Broadcast Group)