Tuesday, June 18 2013, 09:14 AM MDT
TV Maker Refuses to Honor Warranty
By Matt Gephardt
Produced by Michelle Poe
Edited by Aaron Colborn
(KUTV) Tammy Hosie bought a brand new Haier TV in March, 2012, but after just four months, it stopped working.
“I turn the TV on [and] the blue light comes on to where the TV's supposed to come on with picture and sound, but there's nothing,” Tammy said.
Tammy says she wasn't worried because the TV was sold with a warranty that specifically says it is for, "one year parts and labor." Tammy called Haier, which sent out a repairman who was able to temporarily fix the TV, but it soon stopped working again.
This time, Tammy says Haier promised her a new TV if she sent in her receipt. Tammy says she did that, but now she cannot get Haier to respond. So frustrated and not getting any answers from Haier, Tammy decided to Get Gephardt.
Get Gephardt called Haier through their media relations office. And they seemed eager to get the problem solved, saying they would send out a new TV immediately. But two months later, it still hadn't arrived. Get Gephardt called again and again the spokesperson promised a new TV would be shipped. And this time, it finally was shipped.
In a statement, Haier said, "We apologize for the inconvenience to Ms. Hosie and the miscommunication that occurred."
Utah law says that when you make a warranty claim, the company must respond in a "timely" manner. The law does not say what timely means exactly, but in the past, state officials have told 2News it shouldn't take more than about 30 days. In this case, Tammy had been fighting with Haier for about 90 days.
(Copyright 2013 Sinclair Broadcasting Group)