Get Gephardt | Stories - Cars Held For Weeks at Local Repair Shop
Tuesday, June 18 2013, 09:14 AM MDT
Cars Held For Weeks at Local Repair Shop
By Matt Gephardt
Produced by Cindy St. Clair
Photographed by Todd Dinsmore, Brian Morris, Mike Sadowski
Edited by Aaron Colburn

(KUTV) Bob Beck would rather not drive his 1961 Chevrolet Bel Air. He says it’s a show car, and would rather keep it in good condition. But the problem is, his Ford truck, which he does drive every day, is at Tanner Transmissions in Sunset.

This is the second time Bob’s taken it to Tanner Transmissions. Last spring, he paid Tanner $3,500 to fix his truck. “The tranny was gone,” Bob says, “it wouldn’t drive in forward gears.” But he says right after he got his truck back, there were still problems. Tanner Transmissions had given Bob a warranty on their work, so he returned the truck to the shop to fix the problem. But it has sat in their lot for five weeks, and Bob says he can’t get a straight answer on when he will get it back.

Megan Vance of Taylorsville has had similar frustrations with Tanner Transmissions. She had her Saturn repaired at the Taylorsville shop last spring. She paid $3,800 for a repair, but it was still broken when she got it back. Megan, like Bob, had a warranty with Tanner Transmissions. “It was broke down at my friend’s house,” Megan says, “so I just got it towed back to (Tanner Transmissions.)” But after four months, her car is still in the shop, and she says whenever she calls, there’s always an excuse. “That’s the most common thing, is they need to get a new part,” she says, “and then the last few times, other than today, is oh, they’re just finishing it up, give them a few hours and I’ll get it back.”

After Megan and Bob say they couldn’t get a response, we contacted the President of Tanner Transmissions, Blaine Tanner. He says irregular problems in both Bob’s truck and Megan’s car are to blame for the delays, because they had to locate hard-to-find parts in other states. Blaine says these incidents are isolated, and not the norm for Tanner Transmissions.

But in our investigation, the Utah Division of Consumer Protection has been receiving complaints about Tanner Transmissions since 2005. Last year, the company was slapped with a $2,500 citation by the division for “deceptive” sales practices. The company was also placed on the Buyer Beware List, which is issued by Consumer Protection.

“"We do millions of dollars of business,” says Blaine Tanner, “millions and millions of dollars of business. We’ve been in business for 35 years, and for us to have complaints, yeah, we have complaints.” Blaine also says despite complaints, they try to make things right for their customers, saying “we understand mistakes happen and my purpose is to make it right.”

About three days after I spoke with Blaine Tanner, Bob finally got his truck back. Tanner Transmissions says it took replacing the transmission case, for which they did not charge Bob extra.

It took about another month after our involvement for Megan to get her car back, but after months of waiting, she’s glad to drive her own car again. Tanner Transmissions says they ultimately took a loss on Megan’s car, putting in a new transmission and extending her warranty by a year to cover any more problems.

When you take your car in for mechanical work, it should take no more than 30 days for the repairs, unless the customer gives the OK to the company to take longer to fix it.

If you have a problem you can’t solve, maybe I can. You can call me at 801-839-1250, or send me an email at

(Copyright 2013 Sinclair Broadcasting Group)Cars Held For Weeks at Local Repair Shop

News Photos & Videos - Submit Your Photos Here

More Gephardt Stories

Fighting Facebook Fraud
Cost of Business Goes Up and Kraft Recalls Mislabeled Wieners
Good Question: Why Do Winners Of The Masters Get Green Jackets?
Michael's Security Breach Update, Coffee Production Being Threatened and General Mills' Forced Arbitration
National Mortgage Settlement Payments Delayed to Thousands
GM Dodges Recall Responsibility, Returns On Rented Property and Employee Rest Tied To Dishonesty
Fine Print Reveals a Company is Behind Tax Lien Notices
Computer Scam Alert, Congress Weighs In On E-Cigs and Beef at an All-Time High
Good question: What's the figure eight printed on globes?
Amazon Offers Employees $5,000 to Quit, Most Common I.R.S. Mistakes and Flyers in February Arrive Late
Chimney Sweep Folds with Consumer's Deposit
Heartland Virus Threat, I.R.S. Fields Your Calls and the Big Mac Budget Demonstration
XP Support Gone. What Now?
"Or your money back" Offer not Honored
Get Gephardt: Man Lands in Collections Despite Fully Paid Utility Bills
Good Question: How Were the Aquarium Fish Safely Moved?
GM Wins Crash Test Honors, FTC Cracks Down On Weight-loss Claims and CVS In Hot Water
Two Utah Men Brought Up On Tax Fraud Charges
Home Automation Failures Frustrate Customer
Yahoo Increases Email Security, SLC Marathon Set For April and Microsoft Introduces Its Siri
Wendover Casino Blocks Handicapped Stalls for Promotional Giveaway
New Scam Alert, Chrysler Recall and Amazon Joins the TV Market
Good Question: How do Taxpayers avoid being audited by the IRS?
If the IRS is Unresponsive, Try the Taxpayer Advocate
Mudslide Scammer Alert, Nissan Recall and New Trader Joe's Location in Salt Lake County
Insurance Mix Up Keeps Woman From Lifesaving Meds
E-Book Refund, College Tuition Increases and Unclaimed Tax Returns
Billing Bundle Bungled
Flood Insurance Increases, IRS Cash Crunch and Possible Apple & Comcast Partnership
Good Question: How is the Moment Spring Starts Determined?
Defiance May Soon Pay Off for Couple Fined Over Negative Comments
PS4 Announces VR Headset, Google Makes Smartwatches and 2010 Tax Returns Still Available
GM Spokesperson: Loaners, Rentals Available to 1.6 Million Drivers Impacted by Recall
Google Wins Viacom Lawsuit, Walmart Wants Used Games and Microsoft's Stock Surges
Fake IRS Auditors Attempt to Rip Off Taxpayers
Retailers Asked to Stop Selling Tobacco, NYC Requires Sick Time and New Expiration Date Labels
Good Question: Are E-Cigarette Commercials Legal?
Low Utah Unemployment Rate, Graco Recall Expanded and High Tax Return Average
ACA Marketplace Confusion Leaves Adults Signed Up for Pediatric Dental Care
Target Continues Damage Control, Staples Closing Locations and Facebook Blocks Gun Advertisements
Popular Provo Road-Race Organizer Stiffs Winners
Gov. Gets Wiretap Bill from Sprint, Guns Are Selling Well and F.T.C. Cracks Down
Fur Coat Storage Company Vanishes with Several Expensive Coats
Utah Benefits From Reopening Parks, RadioShack Closing Locations, EPA Regulations and Potential ATM Hacking
Semi-Pro Football Players Question the Disappearance of League Fees
Drought Affects Grocery Prices, Free Checking Disappears and Bill Gates On Top Again
Good Question: "How Do Search Engines Determine Search Result Orders?"
Airlines Cut Bereavement Fares, Internet Usage Goes Mobile and Wells Fargo Cuts Jobs
Stolen Debit Card Used at Days after Victim Shops at Target
Delta Changes Frequent Fliers Program, Sprint in Trouble over Nude Pictures and Min Wage Battle Continues
California Scheme Leaves Utahn, National Hispanics out Hundreds
Target Breach TimeLine, Facebook Email Says Goodbye and House Prices on the Rise
Lifetime Warranty Abruptly Cancelled
Taco Bell Breakfast, Disney Resort Price Increase and New Alumni Tracking Software
Man Injured At Amusement Park Awaits Damages
Credit Restored for Consumer Fined for Negative Online Review
Postal Service Issues, Hot Pocket Recall and Netflix vs. Verizon
Ex-Federal Worker: Someone Forged My Official Gov. Documents
Alarm Customer Moves But Cannot Cancel Service
Improving Medication Information, Groupon Deal and I.R.S. Tax Update
Advertise with us!


Pay It Forward
Fresh Living
Family Matters
Road Trippin
Hooked On Utah

Advertise with us!