Tuesday, June 18 2013, 10:14 AM MDT
Phone Company Refuses to Cancel Service
By Matt Gephardt
Produced by Cindy St Clair
Edited by Aaron Colborn
Photography by Mike Sadowski
(KUTV) Lee Wright got a mission calling for the Church of Jesus Christ of Latter-day Saints back in October. He and his wife are heading for Southern California. Since he is going to be gone, Lee decided he would cancel his home phone service with ACN.
Lee called ACN and he says he was assured his service would cease.
"Are you sure we're disconnected, cut off, we're through?” Lee says he asked ACN and he says ACN confirmed the cancellation.
Sure enough, Lee stopped getting bills in the mail, but oddly enough, he still has a dial tone on his home phone.
Lee says he called ACN several times to report that he still had a dial tone but they told him not to worry, he was cancelled.
Months later however, Lee got a bill from ACN. The company is demanding $234.56 for several months of service. And now when Lee calls ACN he says he is told to pay up.
“I'd like to just be relieved of that bill," Lee said.
When ACN refused to waive the charges, Lee decided it was time to Get Gephardt.
Get Gephardt called ACN’s marketing department at their corporate headquarters in North Carolina. After our calls, they finally did cancel Lee's service and they zeroed out his account balance.
Lee says he is happy to have the problem resolved but says he is disappointed his own phone calls to the company did not resolve the issue.
"You'd think they'd be reasonable and see the error," Lee said.
ACN blamed the problem on a computer glitch.
(Copyright 2013 Sinclair Broadcasting Group)