Wednesday, April 23 2014, 09:23 AM MDT
Woman Whose Car is Totaled Waits Months for Payout
By Matt Gephardt
Produced by Cindy St. Clair
Photography by Brian Morris
Edited by Aaron Colborn
(KUTV) Emily Lewis' 2000 Ford Mustang was totaled after crash early last November.
“A car just decided to run into us trying to go through the red light,” she said of the accident.
Because the wreck wasn't Emily's fault, she filed a claim with the other driver's insurance company, ICM. ICM investigated and sent a letter to Emily saying her vehicle, "is a total loss." ICM also wrote that they would be paying Emily $6128.50.
The letter is undated, but Emily says she received it shortly after the accident. Months later, Emily is still waiting for the money to arrive.
“We are three months out with no car and no money to go buy a new car,” Emily said.
Emily says she has tried to collect the money leaving dozens of messages for ICM but she says no one from the company will call her back.
“It's been a big financial burden because we have one car and I'm the driver, driving my husband to work, driving my children to and from activities and school.”
Frustrated, Emily decided to Get Gephardt.
Get Gephardt contacted ICM on Emily's behalf. Claims Manager Larry Whitcomb seems to blame Emily, writing in an email that she, "always had the option to utilize her own insurance company." Still, he admits ICM didn't properly process Emily's claim.
“On a positive note, we are sending a check … by Fed Ex overnight delivery,” he wrote.
According to the Utah Department of Insurance an insurance company is supposed to pay a claimant within 30 days of receiving completed claim paperwork.
(Copyright 2013 Sinclair Broadcast Group)