Tuesday, June 18 2013, 10:14 AM MDT
People Fighting for their Pictures after a Major Portrait Studies Goes Under
By Matt Gephardt
Produced by Cindy St. Clair
Edited by Jason Smith
Photography by Mike Sadowski
(KUTV) Sharee Reich says she has been trying for days to get an answer to a simple question: will she ever get the pictures for which she paid?
In March, Sharee’s family sat for photos inside the Sears in Provo. She paid more than $100 to Sears Portrait Studio for a CD of images and several prints. Sharee does have the CD, but not the prints. Now, Sharee says she fears she may never get the prints because Sears Portrait Studio is gone.
Sharee has been back to the Provo Sears looming for answers. She says Sears managers are apologetic but say they can offer no answers as to whether or not her prints will ever arrive now that Sears Portrait Studio is defunct.
Out of options, Sharee asked Get Gephardt to look into it. As we investigated, we discovered that Sears Portrait Studio is not run by Sears but rather a different company called CPI. Several calls from Get Gephardt to CPI were not returned. A message on the company’s website confirms they have gone out of business. The message does offer hope, reading, “If you have had a recent session, your portraits may be available at your local studio."
Sharee's, however, have not arrived.
Get Gephardt also contacted Howard Riefs, the Director of Corporate Communications for Sears and told him about Sharee. In an email he wrote, "We are working with CPI to ensure that it fulfills its outstanding orders and provides ordered pictures."
Sure enough, a few days after we spoke to Sears, Sharee's prints finally did show up at the store.
(Copyright 2013 Sinclair Broadcasting Group)