Get Gephardt
KUTV.com | Stories - People Fighting for their Pictures after a Major Portrait Studies Goes Under
Tuesday, June 18 2013, 09:14 AM MDT
People Fighting for their Pictures after a Major Portrait Studies Goes Under
By Matt Gephardt
Produced by Cindy St. Clair
Edited by Jason Smith
Photography by Mike Sadowski
(KUTV) Sharee Reich says she has been trying for days to get an answer to a simple question: will she ever get the pictures for which she paid?

In March, Sharee’s family sat for photos inside the Sears in Provo. She paid more than $100 to Sears Portrait Studio for a CD of images and several prints. Sharee does have the CD, but not the prints. Now, Sharee says she fears she may never get the prints because Sears Portrait Studio is gone.

Sharee has been back to the Provo Sears looming for answers. She says Sears managers are apologetic but say they can offer no answers as to whether or not her prints will ever arrive now that Sears Portrait Studio is defunct.

Out of options, Sharee asked Get Gephardt to look into it. As we investigated, we discovered that Sears Portrait Studio is not run by Sears but rather a different company called CPI. Several calls from Get Gephardt to CPI were not returned. A message on the company’s website confirms they have gone out of business. The message does offer hope, reading, “If you have had a recent session, your portraits may be available at your local studio."

Sharee's, however, have not arrived.

Get Gephardt also contacted Howard Riefs, the Director of Corporate Communications for Sears and told him about Sharee. In an email he wrote, "We are working with CPI to ensure that it fulfills its outstanding orders and provides ordered pictures."

Sure enough, a few days after we spoke to Sears, Sharee's prints finally did show up at the store.

(Copyright 2013 Sinclair Broadcasting Group)
People Fighting for their Pictures after a Major Portrait Studies Goes Under

News Photos & Videos - Submit Your Photos Here


More Gephardt Stories

Fine Print Reveals a Company is Behind Tax Lien Notices
Computer Scam Alert, Congress Weighs In On E-Cigs and Beef at an All-Time High
Good question: What's the figure eight printed on globes?
Amazon Offers Employees $5,000 to Quit, Most Common I.R.S. Mistakes and Flyers in February Arrive Late
Chimney Sweep Folds with Consumer's Deposit
Heartland Virus Threat, I.R.S. Fields Your Calls and the Big Mac Budget Demonstration
XP Support Gone. What Now?
"Or your money back" Offer not Honored
Get Gephardt: Man Lands in Collections Despite Fully Paid Utility Bills
Good Question: How Were the Aquarium Fish Safely Moved?
GM Wins Crash Test Honors, FTC Cracks Down On Weight-loss Claims and CVS In Hot Water
Two Utah Men Brought Up On Tax Fraud Charges
Home Automation Failures Frustrate Customer
Yahoo Increases Email Security, SLC Marathon Set For April and Microsoft Introduces Its Siri
Wendover Casino Blocks Handicapped Stalls for Promotional Giveaway
New Scam Alert, Chrysler Recall and Amazon Joins the TV Market
Good Question: How do Taxpayers avoid being audited by the IRS?
If the IRS is Unresponsive, Try the Taxpayer Advocate
Mudslide Scammer Alert, Nissan Recall and New Trader Joe's Location in Salt Lake County
Insurance Mix Up Keeps Woman From Lifesaving Meds
E-Book Refund, College Tuition Increases and Unclaimed Tax Returns
Billing Bundle Bungled
Flood Insurance Increases, IRS Cash Crunch and Possible Apple & Comcast Partnership
Good Question: How is the Moment Spring Starts Determined?
Defiance May Soon Pay Off for Couple Fined Over Negative Comments
PS4 Announces VR Headset, Google Makes Smartwatches and 2010 Tax Returns Still Available
GM Spokesperson: Loaners, Rentals Available to 1.6 Million Drivers Impacted by Recall
Google Wins Viacom Lawsuit, Walmart Wants Used Games and Microsoft's Stock Surges
Fake IRS Auditors Attempt to Rip Off Taxpayers
Retailers Asked to Stop Selling Tobacco, NYC Requires Sick Time and New Expiration Date Labels
Good Question: Are E-Cigarette Commercials Legal?
Low Utah Unemployment Rate, Graco Recall Expanded and High Tax Return Average
ACA Marketplace Confusion Leaves Adults Signed Up for Pediatric Dental Care
Target Continues Damage Control, Staples Closing Locations and Facebook Blocks Gun Advertisements
Popular Provo Road-Race Organizer Stiffs Winners
Gov. Gets Wiretap Bill from Sprint, Guns Are Selling Well and F.T.C. Cracks Down
Fur Coat Storage Company Vanishes with Several Expensive Coats
Utah Benefits From Reopening Parks, RadioShack Closing Locations, EPA Regulations and Potential ATM Hacking
Semi-Pro Football Players Question the Disappearance of League Fees
Drought Affects Grocery Prices, Free Checking Disappears and Bill Gates On Top Again
Good Question: "How Do Search Engines Determine Search Result Orders?"
Airlines Cut Bereavement Fares, Internet Usage Goes Mobile and Wells Fargo Cuts Jobs
Stolen Debit Card Used at Target.com Days after Victim Shops at Target
Delta Changes Frequent Fliers Program, Sprint in Trouble over Nude Pictures and Min Wage Battle Continues
California Scheme Leaves Utahn, National Hispanics out Hundreds
Target Breach TimeLine, Facebook Email Says Goodbye and House Prices on the Rise
Lifetime Warranty Abruptly Cancelled
Taco Bell Breakfast, Disney Resort Price Increase and New Alumni Tracking Software
Man Injured At Amusement Park Awaits Damages
Credit Restored for Consumer Fined for Negative Online Review
Postal Service Issues, Hot Pocket Recall and Netflix vs. Verizon
Ex-Federal Worker: Someone Forged My Official Gov. Documents
Alarm Customer Moves But Cannot Cancel Service
Improving Medication Information, Groupon Deal and I.R.S. Tax Update
Good question: How are KUTV Contest Winners Selected?
Canceled Flights Cost Big, Tax Refund Spending and Valentines' Day Gift Estimates
Dish Placement Makes TV Service Sketchy
GM Recall, Facebook's Privacy Policy Questioned and Comcast Merges With Time Warner
Automobile Software Recall, Amazon Is Hiring and Ogden Receives Retirement Honors
Legally Married Man-and-Wife Fight for Marital Insurance Rights
Advertise with us!

 


Advertise with us!