Wednesday, April 23 2014, 09:23 AM MDT
TV Manufacturer Delays Honoring Warranty
By Matt Gephardt
Produced by Michelle Poe
Edited by Aaron Colborn
Photography by Jay Hancock
(KUTV) C.J. Monk likes to play video games and it's more than just a hobby. C.J. is autistic and his dad Charles says it helps for C.J. to follow a daily routine. In C.J.’s case, that routine includes an hour of watching TV and playing games.
‘The process of changing that upsets him a great deal,” Charles said. “It puts a lot of stress on him.”
So, C.J. saved up $300 and bought himself a brand new Seiki TV for his bedroom. But C.J.'s routine was disrupted when the TV stopped working after just three months. Charles wasn't worried because the TV came with a one year warranty from Seiki.
Charles called Seiki which promised to send a replacement but after several weeks the TV still had not arrived. Worse, each time he calls Seiki, Charles says he couldn’t get a straight answer as to when the replacement TV would arrive.
“Every time I ask when things would be done I'd get a different date and nothing ever gets done,” Charles said.
After a month and a half into trying to work with Seiki and getting nothing resolved, Charles and C.J. decided to Get Gephardt.
Get Gephardt called Seiki on Charles and C.J.'s behalf and spoke to the executive vice-president of the company who promised to investigate. Just like that, a few days later a brand new Seiki TV finally showed up at C.J. and Charles’ house.
We left several messages with Seiki to ask what took so long or if they wished to comment for the story. Those messages were not returned.
(Copyright 2013 Sinclair Broadcast Group)