Get Gephardt | Stories - Computer Glitch Causes Red Butte Garden Concert Controversy
Wednesday, April 23 2014, 09:23 AM MDT
Computer Glitch Causes Red Butte Garden Concert Controversy
(KUTV) Many Red Butte Garden members were shut out of some of the best concerts of the year due to the website crashing.

The amphitheater is a relatively small space, only admitting about 3,000. So, when tickets go on sale everyone flocks to the website to buy. But three out of the past four years, the website has crashed within minutes of tickets going on sale.

Tom Zdunich bought an annual pass to Red Butte, but it didn’t do him much good.

At 9am on Monday, when the tickets went on sale, a lot of people logged on to buy tickets and the computer system crashed—and was down for several hours. By the time Tom checked back to get seats to the concert he wanted to attend, they were sold out.

“Well obviously they should be doing something differently if people are having the trouble like we had,” said Tom.

Tom at least knows he didn’t get tickets. Some people have reported that they received confirmation messages saying their tickets were ordered, but in reality, their credit cards were not charged and there are no tickets waiting for them.

Greg Lee, executive director or Red Butte Garden, says that after having trouble with the computer crashing in years past, they did everything they could to try and avoid a problem this year, including flying the guy who wrote the ticket selling program to Utah. He was at Red Butte Garden on Monday, but still, his program crashed.

“We just thought we were set up for a smooth opening day, and still that feeling lasted about 10 seconds,” Greg said,

Now, Greg says all he can do is apologize. “I’m just really chagrined that this happened.”

Red Butte Garden released a statement: “Over the next several weeks we will be reviewing options for changing how we sell concert tickets. Everything is on the table. We will be sending you a survey to help inform our decisions.”

(Copyright 2013 Sinclair Broadcasting Group) Computer Glitch Causes Red Butte Garden Concert Controversy

News Photos & Videos - Submit Your Photos Here

More Gephardt Stories

Get Gephardt: One home with two alarms
Good Question: 'What if doctors don't have your type of blood?'
Get Gephardt: Military discount tough to claim for Vet's wife
Concert refund disappears in dead account
Good question: What's with the disturbing face on the city and county building?
Headstones delayed by Ogden monument maker
Get Gephardt: Movers destroy table, refuse to cover damage
Hidden leak costs homeowner, Insurance company refuses to help
Wallet Watch: Workers taking advantage of health care plans
Lender refuses to drop PMI
Wallet Watch: Big ticket items sitting on store shelves, Twitter ads, Seaworld shares
Major retailer refuses to honor warranty claim
Wallet Watch: Treasury department takes fake bills off streets, gas prices
Good question: Has this been a smaller fire season in Utah?
Wallet Watch: e-Cigarettes
Comcast Scam Investigation
Insurance bills for out-of-network hospitals
Late mail delivery investigation
Good Question: How did running with bulls tradition begin?
FedEx fined for drug deliveries, back to school prices rise and Utah unemployment drops further
Yellow Page scammers targeted by FTC
Airline fees, Google looks at security flaws and Microsoft announces layoffs
Comcast in damage control, automaker recalls continue and Hersheys instates a price hike
Illegible finger prints stall adoption
Citigroup pays for mortgage crisis, president pushes infrastructure projects and a new Airbus
Good Question: Why does a soccer ball bend?
Disabled woman loses benefits because of prepaid funeral plans
FTC Complaint: Amazon got rich off unauthorized in-app purchases
Woman's vehicle seized by police after bogus police report
McNeil trial witness now allegedly a deceitful contractor
RSL fans towed despite paying to park
Costly colonoscopy following a man's belly ache
Good news for job hunters and celebration cost on the rise
Arizona baseball games blacked out in Utah
Gas prices hit six year high, no guns allowed in Target and Google buys Songza
FTC seeks hundreds of millions from T-Mobile for cramming
FTC: T-Mobile made millions with bogus charges
Women's football league leaves supporters hungry, for cookies
Good Question: "Can you be arrested for not paying a debt?"
Cable company stands up customer thrice
L'Oreal's deceptive advertising, GM recalls additional vehicles and new airline threats
Kleargear ordered to pay $300k to Utah couple
Supreme Court rules against internet television streaming company
What to do when winning doesn't pay
Isolation at work, home prices jump and AT&T/DirecTV merger
Bundling delay costs consumer
Airbag recalls, Americans struggle to save and pushing for paid maternity leave
Good Question: "Why do grads wear square-caps and gowns?"
Smartphone kill switch lowers theft, Google encourages girls to code and Harley Davidson goes electric
Auto-warranty company slow to give refunds in Utah, nationwide
GM recall lawsuit, fed talks interest rates and Amazon reveilles new phone
Luggage lost for more than a year
Home construction slows, Dr. Oz testifies and tech companies target home security
Good Question "What if you leave your mail in the box?"
More GM recalls, PF Chang credit issues and Priceline merges with OpenTable
Soccer hooliganing: Scams target fans
Possible gas price spike, beer makers slow the flow and Hobby Lobby's deceptive advertising practices
Glitch shows Medicaid recipient underpaid
Frequent flier changes, Amazon's aggressive negotiations and Subway strikes deal with Keurig
Lender error leaves man with huge student loans
Advertise with us!


Pay It Forward
Fresh Living
Family Matters
Road Trippin
Hooked On Utah

Advertise with us!