Tuesday, June 18 2013, 09:14 AM MDT
Computer Glitch Causes Red Butte Garden Concert Controversy
(KUTV) Many Red Butte Garden members were shut out of some of the best concerts of the year due to the website crashing.
The amphitheater is a relatively small space, only admitting about 3,000. So, when tickets go on sale everyone flocks to the website to buy. But three out of the past four years, the website has crashed within minutes of tickets going on sale.
Tom Zdunich bought an annual pass to Red Butte, but it didn’t do him much good.
At 9am on Monday, when the tickets went on sale, a lot of people logged on to buy tickets and the computer system crashed—and was down for several hours. By the time Tom checked back to get seats to the concert he wanted to attend, they were sold out.
“Well obviously they should be doing something differently if people are having the trouble like we had,” said Tom.
Tom at least knows he didn’t get tickets. Some people have reported that they received confirmation messages saying their tickets were ordered, but in reality, their credit cards were not charged and there are no tickets waiting for them.
Greg Lee, executive director or Red Butte Garden, says that after having trouble with the computer crashing in years past, they did everything they could to try and avoid a problem this year, including flying the guy who wrote the ticket selling program to Utah. He was at Red Butte Garden on Monday, but still, his program crashed.
“We just thought we were set up for a smooth opening day, and still that feeling lasted about 10 seconds,” Greg said,
Now, Greg says all he can do is apologize. “I’m just really chagrined that this happened.”
Red Butte Garden released a statement: “Over the next several weeks we will be reviewing options for changing how we sell concert tickets. Everything is on the table. We will be sending you a survey to help inform our decisions.”
(Copyright 2013 Sinclair Broadcasting Group)