Wednesday, April 23 2014, 09:23 AM MDT
Popular Pass-of-all-Passes Faces Shipment Delays
By Matt Gephardt
Produced by Cindy St. Clair
Edited by Aaron Colborn
Photography by Brian Morris
(KUTV) The Seven Peaks ‘Pass of all Passes’ is a popular ticket in Utah, but it may be too popular. Several people who have paid for the pass say Seven Peaks is refusing to send it to them.
Seven Peaks advertises that, for one low price, the ‘Pass of all Passes’ will get card holders into their water park as well as several other amusement parks and sports venues.
Many people are complaining that they have been waiting weeks, even months, and the passes they bought have never arrived.
"I thought this would be great for our family," said Shaun Nelson who bought four ‘Pass of all Passes’ back in October. Six months later, the passes still have not arrived and when he calls Seven Peaks, he says nobody can tell him where they are. He says he is frustrated and feels like when he complains, Seven Peaks, “thumbed their nose,” at him.
Shaun is not alone. Get Gephardt has received several emails and phone calls from people that say they too have been waiting months for their passes to arrive. The Seven Peaks Facebook page is also flooded with complaints.
Seven Peaks marketing director Dan Pawlawski blames the delay on a “logjam.” He says that a lot of people all tried to redeem their passes within a small window of time which put them months behind on fulfilling orders.
In lieu of the delay, Pawlawski says Seven Peaks has begun instructing all of their partners to let people in that show up with a receipt showing they've bought a pass even if they can’t present the actual pass.
The ‘Pass of all Passes’ is good for 12 months and Pawlawski says the clock on the 12 months begins when Seven Peaks puts the pass in the mail. If a customer uses a receipt to access a venue in between the time they ordered the pass and the time it is mailed, it is a free bonus.
Seven Peaks expects to be back to the normal 6-8 week wait for a pass to arrive before their water parks open May 25th.
(Copyright 2013 Sinclair Broadcasting Group)