Get Gephardt | Stories - Big Hurdles for Teacher Who Earned Debt Relief
Wednesday, April 23 2014, 09:23 AM MDT
Big Hurdles for Teacher Who Earned Debt Relief
By Matt Gephardt
Produced by Michelle Poe
Edited by Aaron Colborn
Photography by Brian Morris

(KUTV) Paul Pontius teaches high school, but unlike many teachers, Paul qualifies to have his student loans paid down by the Federal government. It's a discount he earned while teaching at what's called a Title One school - meaning the school sits in a less wealthy community which sometimes means harder work for teachers.

Paul has earned a $5,000 write-off on his student loans but his loan holder, A.C.S. has repeatedly denied the application.

In the first denial, A.C.S. told Paul that the high school at which he taught was not "on the Title One list." It’s a fact that is simply not true. The school is clearly listed on the U.S. Department of Education's website as a Title One school.

Paul’s second application was denied because A.C.S. told him that he had filled out an expired application. It’s an error that was not Paul’s fault. In fact twice now, A.C.S. has sent Paul an already expired application to fill out.

When Paul finally did get a not-already-expired application, it too was denied because he dated it “11/26/12” rather writing out the full four digits for the year, 2012.

Frustrated with A.C.S. jerking him around, Paul decided to Get Gephardt and this time, we called A.C.S. on Paul’s behalf. A spokesperson denied an on camera interview but did promise to investigate. And just like that, Paul’s frustration is over.

Immediately after our call, Paul’s application was expedited by A.C.S. and $5,000 was applied to his student loan balance.

A.C.S. said that they process 5 million consumer loans and 11 million Federal loans a year and that they strive for accuracy. A.C.S. also said that when mistakes are made the company takes the appropriate steps to fix them, which is what they say they did in Paul’s situation.

(Copyright 2013 Sinclair Broadcasting Group)Big Hurdles for Teacher Who Earned Debt Relief

News Photos & Videos - Submit Your Photos Here

More Gephardt Stories

Get Gephardt: Military discount tough to claim for Vet's wife
Concert refund disappears in dead account
Good question: What's with the disturbing face on the city and county building?
Headstones delayed by Ogden monument maker
Get Gephardt: Movers destroy table, refuse to cover damage
Hidden leak costs homeowner, Insurance company refuses to help
Wallet Watch: Workers taking advantage of health care plans
Lender refuses to drop PMI
Wallet Watch: Big ticket items sitting on store shelves, Twitter ads, Seaworld shares
Major retailer refuses to honor warranty claim
Wallet Watch: Treasury department takes fake bills off streets, gas prices
Good question: Has this been a smaller fire season in Utah?
Wallet Watch: e-Cigarettes
Comcast Scam Investigation
Insurance bills for out-of-network hospitals
Late mail delivery investigation
Good Question: How did running with bulls tradition begin?
FedEx fined for drug deliveries, back to school prices rise and Utah unemployment drops further
Yellow Page scammers targeted by FTC
Airline fees, Google looks at security flaws and Microsoft announces layoffs
Comcast in damage control, automaker recalls continue and Hersheys instates a price hike
Illegible finger prints stall adoption
Citigroup pays for mortgage crisis, president pushes infrastructure projects and a new Airbus
Good Question: Why does a soccer ball bend?
Disabled woman loses benefits because of prepaid funeral plans
FTC Complaint: Amazon got rich off unauthorized in-app purchases
Woman's vehicle seized by police after bogus police report
McNeil trial witness now allegedly a deceitful contractor
RSL fans towed despite paying to park
Costly colonoscopy following a man's belly ache
Good news for job hunters and celebration cost on the rise
Arizona baseball games blacked out in Utah
Gas prices hit six year high, no guns allowed in Target and Google buys Songza
FTC seeks hundreds of millions from T-Mobile for cramming
FTC: T-Mobile made millions with bogus charges
Women's football league leaves supporters hungry, for cookies
Good Question: "Can you be arrested for not paying a debt?"
Cable company stands up customer thrice
L'Oreal's deceptive advertising, GM recalls additional vehicles and new airline threats
Kleargear ordered to pay $300k to Utah couple
Supreme Court rules against internet television streaming company
What to do when winning doesn't pay
Isolation at work, home prices jump and AT&T/DirecTV merger
Bundling delay costs consumer
Airbag recalls, Americans struggle to save and pushing for paid maternity leave
Good Question: "Why do grads wear square-caps and gowns?"
Smartphone kill switch lowers theft, Google encourages girls to code and Harley Davidson goes electric
Auto-warranty company slow to give refunds in Utah, nationwide
GM recall lawsuit, fed talks interest rates and Amazon reveilles new phone
Luggage lost for more than a year
Home construction slows, Dr. Oz testifies and tech companies target home security
Good Question "What if you leave your mail in the box?"
More GM recalls, PF Chang credit issues and Priceline merges with OpenTable
Soccer hooliganing: Scams target fans
Possible gas price spike, beer makers slow the flow and Hobby Lobby's deceptive advertising practices
Glitch shows Medicaid recipient underpaid
Frequent flier changes, Amazon's aggressive negotiations and Subway strikes deal with Keurig
Lender error leaves man with huge student loans
Utah's small business grade, smart phone wallets and Microsoft boasts games at E3
Fine Print Allows Movers Unlimited Time to Deliver
Advertise with us!


Pay It Forward
Fresh Living
Family Matters
Road Trippin
Hooked On Utah

Advertise with us!