Wednesday, April 23 2014, 09:23 AM MDT
Know Your Rights When You Fly
By Matt Gephardt
(KUTV) The rules are clear: airlines cannot keep flights on the tarmac for more than three hours without giving passengers an opportunity to get off the plane. But last December, American Eagle violated those rules according to an investigation by the U.S. Department of Transportation. The carrier was fined $200,000 for the delays.
Flying passengers have lots of other rights, too. They are all spelled out on the transportation department's website. http://www.dot.gov/briefing-room/us-department-transportation-expands-airline-passenger-protections
For example, if an airline loses or damages your bag, they have to pay you. If an airline bumps you off a flight, they have to pay you. And airlines must to fully disclose any fees that you might be charged.
If a carrier does violate your rights, you can file a complaint with the Department of Transportation and as American Eagle learned the hard way, the airline can be forced to pay.
(Copyright 2013 Sinclair Broadcasting Group.)