Tuesday, August 20 2013, 02:41 PM MDT
Utah Woman Fights for Healthcare Reinbursment
By Matt Gephardt
Produced by Cindy St. Clair
Edited by Aaron Colborn
Photography by Brian Morris
(KUTV) Diane King had a nasty accident while skiing at the Alta Ski Resort last January. She crashed and broke her pelvis.
Diane was taken to Alta's medical clinic for treatment. She didn't have her United Healthcare insurance card on her that day, so she paid the $338.47 bill with her credit card.
When Diane got home, she submitted a claim to her insurance company, but United Healthcare didn't reimburse Diane; instead, it sent the check to Alta.
Alta returned the check to United Healthcare, but United Healthcare has not sent the check to Diane. Diane says she has now called United Healthcare several times to try and get the insurance company to reissue the check to her, and she says customer service representatives have promised to do so. But five months later, Diane still has no check.
"It is very frustrating, so frustrating," Diane said.
Diane decided to Get Gephardt.
We contacted United Healthcare on Diane's behalf and a spokesperson told us they were surprised by our call because they had never heard from Diane. Diane has notes that show she called at least twice and Kelli with Alta’s medical clinic says she contacted United Healthcare on Diane’s behalf in April, May and June. When we pointed all of that out to United Healthcare they rechecked their notes, and now they say, yes, Diane did call.
In a statement, United Healthcare spokesperson Cheryl Randolph writes, “When Ms. King contacted us on April 19, we explained that she would need to submit proof of payment in order to be reimbursed for the care she received. We received the necessary information from Ms. King on July 26 and processed her reimbursement the following week.”
A few days later, Diane says her reimbursement finally arrived.
(Copyright 2013 Sinclair Broadcasting Group)