Get Gephardt
KUTV.com | Stories - Money Back Guarantee Ignored by Troubled Real Estate Company
Wednesday, August 21 2013, 10:54 PM MDT
Money Back Guarantee Ignored by Troubled Real Estate Company
By Matt Gephardt
Produced by Cindy St. Clair
Edited by Aaron Colborn

(KUTV) Amanda Graf is trying to sell her home without the expense of a realtor. To get the word out, she turned to MLSMyHome.com.

"All [the website] said was pay us $199 and you got your free listing, your listing on the M.L.S.," Amanda said.

The website calls it a “flat fee." But after signing up, Amanda says she got a call asking for more.

“We got contacted by a realtor with lots of paperwork that they wanted us to sign which unbeknownst to us on the website, he was going to charge us additional fees,” she said.

Amanda was within the 30-day money-back-guarantee cancellation period, so she cancelled and demanded her money back. But the refund never came.

"It just makes me feel taken advantage of,” she said. “I just feel vulnerable,"

And when the company refused to respond to Amanda’s emails, calls and even a certified letter, this time, Amanda decided to Get Gephardt.

Get Gephardt did some digging into MLSMyHome.com and it turns out Amanda is not the only one having trouble with the company. The Better Business Bureau revoked the Texas-based company’s accreditation and slapped on an "F" rating citing 31 complaints.

The Texas Real Estate Commission also handed down disciplinary action against MLSMyHome in June for "engaging in real estate brokerage services without first holding a real estate broker license."

The company is now operating on a probationary license as a result and paid a $1,000 fine.

So, what about Amanda's refund? Get Gephardt we tried multiple times to contact MLSMyHome but we too never got a return phone call or email. However, immediately after we left messages, Amanda says the owner called her personally.

A few days later, Amanda received a check in the mail for $199.95; a refund of the "flat fee" Amanda originally paid.

Amanda says that she was told her refund had originally been sent back when she requested it but that it was sent to the wrong person.

(Copyright 2013 Sinclair Broadcasting Group)Money Back Guarantee Ignored by Troubled Real Estate Company

News Photos & Videos - Submit Your Photos Here


More Gephardt Stories

Fighting Facebook Fraud
Cost of Business Goes Up and Kraft Recalls Mislabeled Wieners
Good Question: Why Do Winners Of The Masters Get Green Jackets?
Michael's Security Breach Update, Coffee Production Being Threatened and General Mills' Forced Arbitration
National Mortgage Settlement Payments Delayed to Thousands
GM Dodges Recall Responsibility, Returns On Rented Property and Employee Rest Tied To Dishonesty
Fine Print Reveals a Company is Behind Tax Lien Notices
Computer Scam Alert, Congress Weighs In On E-Cigs and Beef at an All-Time High
Good question: What's the figure eight printed on globes?
Amazon Offers Employees $5,000 to Quit, Most Common I.R.S. Mistakes and Flyers in February Arrive Late
Chimney Sweep Folds with Consumer's Deposit
Heartland Virus Threat, I.R.S. Fields Your Calls and the Big Mac Budget Demonstration
XP Support Gone. What Now?
"Or your money back" Offer not Honored
Get Gephardt: Man Lands in Collections Despite Fully Paid Utility Bills
Good Question: How Were the Aquarium Fish Safely Moved?
GM Wins Crash Test Honors, FTC Cracks Down On Weight-loss Claims and CVS In Hot Water
Two Utah Men Brought Up On Tax Fraud Charges
Home Automation Failures Frustrate Customer
Yahoo Increases Email Security, SLC Marathon Set For April and Microsoft Introduces Its Siri
Wendover Casino Blocks Handicapped Stalls for Promotional Giveaway
New Scam Alert, Chrysler Recall and Amazon Joins the TV Market
Good Question: How do Taxpayers avoid being audited by the IRS?
If the IRS is Unresponsive, Try the Taxpayer Advocate
Mudslide Scammer Alert, Nissan Recall and New Trader Joe's Location in Salt Lake County
Insurance Mix Up Keeps Woman From Lifesaving Meds
E-Book Refund, College Tuition Increases and Unclaimed Tax Returns
Billing Bundle Bungled
Flood Insurance Increases, IRS Cash Crunch and Possible Apple & Comcast Partnership
Good Question: How is the Moment Spring Starts Determined?
Defiance May Soon Pay Off for Couple Fined Over Negative Comments
PS4 Announces VR Headset, Google Makes Smartwatches and 2010 Tax Returns Still Available
GM Spokesperson: Loaners, Rentals Available to 1.6 Million Drivers Impacted by Recall
Google Wins Viacom Lawsuit, Walmart Wants Used Games and Microsoft's Stock Surges
Fake IRS Auditors Attempt to Rip Off Taxpayers
Retailers Asked to Stop Selling Tobacco, NYC Requires Sick Time and New Expiration Date Labels
Good Question: Are E-Cigarette Commercials Legal?
Low Utah Unemployment Rate, Graco Recall Expanded and High Tax Return Average
ACA Marketplace Confusion Leaves Adults Signed Up for Pediatric Dental Care
Target Continues Damage Control, Staples Closing Locations and Facebook Blocks Gun Advertisements
Popular Provo Road-Race Organizer Stiffs Winners
Gov. Gets Wiretap Bill from Sprint, Guns Are Selling Well and F.T.C. Cracks Down
Fur Coat Storage Company Vanishes with Several Expensive Coats
Utah Benefits From Reopening Parks, RadioShack Closing Locations, EPA Regulations and Potential ATM Hacking
Semi-Pro Football Players Question the Disappearance of League Fees
Drought Affects Grocery Prices, Free Checking Disappears and Bill Gates On Top Again
Good Question: "How Do Search Engines Determine Search Result Orders?"
Airlines Cut Bereavement Fares, Internet Usage Goes Mobile and Wells Fargo Cuts Jobs
Stolen Debit Card Used at Target.com Days after Victim Shops at Target
Delta Changes Frequent Fliers Program, Sprint in Trouble over Nude Pictures and Min Wage Battle Continues
California Scheme Leaves Utahn, National Hispanics out Hundreds
Target Breach TimeLine, Facebook Email Says Goodbye and House Prices on the Rise
Lifetime Warranty Abruptly Cancelled
Taco Bell Breakfast, Disney Resort Price Increase and New Alumni Tracking Software
Man Injured At Amusement Park Awaits Damages
Credit Restored for Consumer Fined for Negative Online Review
Postal Service Issues, Hot Pocket Recall and Netflix vs. Verizon
Ex-Federal Worker: Someone Forged My Official Gov. Documents
Alarm Customer Moves But Cannot Cancel Service
Improving Medication Information, Groupon Deal and I.R.S. Tax Update
Advertise with us!

 

Pay It Forward
Fresh Living
Family Matters
Road Trippin
Hooked On Utah

Advertise with us!