Thursday, September 5 2013, 11:07 PM MDT
Long Delays in Collecting Owed Money from Feds
(KUTV) Brooke Jones of Orem, Utah would like to be in school right now, but she can't be.
"I don't have the money to pay for my school and all that," she said.
Brooke should have the money to pay for school. The Social Security Administration owes her nearly $4500. So where is her money? Brook says she asked.
"I called them and they told me that it had already been sent out," Brooke said.
The money was already sent out but not to Brooke. Social Security sent her money to somebody else. Brooke says Social Security has promised to resend the money to her but after several months the check has never arrived. Now when Brooke calls the Social Security Administration they say, she'll get the money, eventually, but won't say when.
“They told me it was just sitting there and they had no reason why it hadn't been released. They had no reason. They didn't know. They couldn't tell me why."
Fed up and needing her money, Brooke decided to Get Gephardt.
We called the Social Security Administration on Brooke's behalf and spoke to their regional public relation's people. They refused to comment about why they hadn't sent Brook her money but they did agree to investigate her situation.
Just like that, it seems the P.R. people were able to cut through the red tape. The money was finally deposited in Brooke’s account.
If you are someone who relies on Social Security for income and something ever goes wrong plan for an undetermined wait. On the administration's website it says, "If your check is ever missing, lost, or stolen, it can be replaced, but it takes time." The statement does not offer any other information as far as how long you might be waiting. For Brooke, it took several months and a call to a T.V. station.
By Matt Gephardt
Produced by Michelle Poe
Photography by Brian Morris and Mike Sadowski
Edited by Aaron Colborn
(Copyright 2013 Sinclair Broadcasting Group)