Wednesday, April 23 2014, 09:23 AM MDT
O.C. Tanner Donates Tablet to Jilted Coby Customer
(KUTV) It was back in October when Get Gephardt first reported Irma Paredes' story. She had purchased a brand new Coby computer tablet but after just days it stopped working.
"It wouldn't go on and it wouldn't go off," she said.
As instructed, Irma shipped her broken tablet back to Coby where they promised to fix it under warranty. But months later her tablet has not been returned to her and she says Coby won't return her calls.
"I've left messages and nobody's returning my call," she said. "I want my tablet back. I paid for it."
It turns out that Coby had gone out of business. And worse, nobody could even say where Irma's tablet might be so she had little hope of ever recovering it. It was a story that outraged many including the people who operate the O.C. Tanner Factory Outlet store in Salt Lake City.
Rae Newbold with O.C. Tanner contacted Get Gephardt saying the jewelry and award development company was touched by Irma's story and wanted to help. O.C. Tanner had a spare Coby tablet so Newbold packaged it up in a decorative gift bag and asked that Get Gephardt deliver it to Irma.
"O.C. Tanner is a very giving company," Newbold said. "We like to give to the community and this is something we felt like we could do to help Irma and her five children."
Delivered it was. Finally, several months after sending the tablet she bought into Coby for repairs, her family is finally whole.
"Thank you," Irma said. "Thanks to O.C. Tanner for helping me. I appreciate it."
No phone calls or emails from Get Gephardt to Coby were returned. The company that bought many of the assets that once belonged to Coby said they were not responsible for any of Coby's debts or liabilities.
No word on what ever happened to the tablet Irma originally shipped away for repairs.
By Matt Gephardt
Produced by Michelle Poe
Edited by Amber Monio
(Copyright 2013 Sinclair Broadcasting Group)