Alarm company continues to bill despite cancellation
November 27, 2017 —
(KUTV) Taylorsville resident Carrol Cowburn already had a home alarm system. But in March, she says a smooth-talking door-to-door salesman convinced her to sign up for another. So Cowburn agreed to go with SAFE Security.
Later that evening, when she realized she didn't need two alarm systems, she immediately contacted her sales representative to cancel. "I wasn't going to have their services, I didn't need it, and to cancel all forms of payment," said Cowburn, "and he said OK, that was fine."
Cowburn says she also emailed and wrote SAFE Security a letter directly, making sure they knew she was cancelling her service.
But month after month, she was being charged. And when she called the company to complain, she says she's told she's stuck in a contract.
But that same contract Carrol was sent has a 3-day right of rescission period, saying "You, the buyer, may cancel this transaction at any time prior to midnight of the third business day after the date of this transaction." Cowburn said she did cancel within those three days with SAFE Security.
But upon closer review of the paperwork, there are two companies listed: SAFE Security, located in California, and Mint Security, located in Lehi, Utah. Therein lies the problem: Cowburn cancelled with SAFE Security, but Mint Security told Get Gephardt that SAFE Security never told them of the cancellation. Mint Security thanked us for bringing the matter to their attention and advised they would cancel all future payments and refund the money Cowburn had paid.
In Utah, the 3-Day Right of Rescission applies only to door-to-door sales. It is important to cancel in writing and per the terms of the contract you signed. Keep those records so you can prove you cancelled within the correct time frame.