Food delivery company, Zaycon Fresh, abruptly shuts down
(KUTV) -- As any parent knows, kids eat a lot of food. It’s a fact you don’t need to tell Jasper Peterson who gave birth to triplets.
“Yeah, they eat a lot,” she laughed.
To help offset the costs of all those meals, Peterson found Zaycon Fresh. For several years, she says she enjoyed ordering food from the company in bulk. She says it was always delivered on time and fresh.
“It was just convenient because you'd would just show up at a bowling alley or a church and it was just easy. They'd hand you a big huge box of chicken."
But an order she placed in January for bacon, that was supposed to be delivered in early May, never arrived. Instead, she said she got excuses for several weeks – and then ultimately a text message telling her that her order has been cancelled.
“We regret to inform you that as of June 25th we are suspending business operations,” the text reads.
Peterson says she has been trying to email, call and text the company to ask for a refund, but she says nobody ever responds.
When Get Gephardt producer Michelle Poe reached out to Zaycon Fresh, she found its phone number has been disconnected. In an email, a lawyer for the company's owners said he is advising his clients not to comment.
Digging deeper, Get Gephardt found court records that show Zaycon Fresh is currently being sued for more than $6.5 Million by the company's former CEO.
Zaycon Fresh is also being sued by its own insurance company. The insurance company is trying to make sure that it doesn't end up having to pay as the company's bosses duke it out.
As of Monday, Zaycon Fresh had not filed for bankruptcy so Peterson and others cannot file as trustees to try and recoup their money.
When a consumer buys a product and they don’t receive it, credit card companies, banks and credit unions are legally required to let the consumer dispute the charge – however the law only forces the institutions to reverse charges that were made within 90 days. Peterson says she has tried to dispute the charges, but since they were made six months ago, it is unlikely to do any good.