Roy man struggles to get a door installed satisfactorily from Sears -- despite warranty
ROY, UT —
(KUTV) At first glance you may not think Robert Jonas’ new door on his garage looks that bad. But take a closer look and you’ll see peeling paint, and areas beginning to buckle and warp. Odd for a relatively pricey and relatively new door.
Jonas paid Sears $2,000 for a door in March of 2015. He says it's been nothing but problems ever since.
Sears was responsive, at first. In fact, Jonas said the company replaced the door, under warranty, “four or five times,” he says. But each time, the problems persist.
So, Jonas decided it was time to part ways with Sears. Since they couldn’t get the job done satisfactorily, he asked for a refund.
He says Sears refused then stopped returning his calls.
“I'm just getting tired of being jerked around,” he said.
Get Gephardt reached out to Sears through its public relations department. They didn't respond to multiple messages.
But, after those calls, Jonas finally heard back, he says. He was able to return the door and get a refund.
Jonas can’t elaborate. He says that in order to get the refund, Sears insisted he sign a form saying he won't talk to the media anymore.