Scammers are making fraudulent calls to Rocky Mountain Power customers
An urgent warning tonight from Rocky Mountain Power: Don’t fall for phone scams pretending to be the electric company.
Both the power company as well as the KUTV Newsroom have heard reports of power customers getting phone calls a fraudster. The caller tells folks that their power bill is delinquent and if they don't provide their credit card number immediately, the power will be shut off.
Unfortunately some customers have provided the thieves with their credit card information and fallen victim to the scam.
RMP says customers can protect themselves from these types of schemes by being aware of the following signs that indicate fraudulent calls:
• If the caller says he is with the “Rocky Mountain Power Disconnection Department.” No such department exists.
• If the caller asks for your credit card number or advises you to purchase a pre-paid card from a store and to call back with the code. Rocky Mountain Power will not ask for this information. We can facilitate credit card payments through our vendor upon request, but our employees don’t handle these payments directly.
• If the caller claims your electric service will be disconnected if you don’t make a payment immediately, particularly if you haven’t received any prior notice about late payments or a potential disconnection. We don’t threaten our customers. We work with customers who are behind on their payments to help them get back on track. Generally, notices about past due bills are sent to customers in the mail or delivered to their home, or they receive an automated phone message.
"If you receive one of these calls, ask the caller to state your account number and compare it with the number listed on your bill. Rocky Mountain Power customer service employees will always have your account number," the power company said. "Remember, if you still have concerns about the legitimacy of a call, you can always call back at our published customer service number, 1-888-221-7070. It’s a toll free call and customer service reps are available around the clock."
The power company asks that if you receive a suspicious call, take note of the phone number the person is calling from and any information that may help to track down the crooks. Suspicious activity can be reported to Rocky Mountain Power by calling 1-888-221-7070.