(KUTV) Two Utah women who went to see Disney's "Frozen On Ice" say they ended up getting frozen out.
Kandra Pearson and Andrea Bedke spent hundreds of dollars on tickets to see the show Thursday at Vivint Smart Home Arena in downtown Salt Lake City.
But they said they didn't even make it halfway through the performance before they were asked to leave, leaving them stunned and confused.
"We came to enjoy the show, and that's what we wanted. We just wanted a good night," said Pearson. "They ruined our whole night."
The two best friends were dressed as Elsa and Anna, the two famous princesses at the center of the Disney hit movie. They admit their costumes attracted some attention.
"We had girls all over the place," Pearson said.
They said they posed for a photo with some of the girls until a staffer said they couldn't do that. The pair said they quickly apologized and didn't do it the rest of the night.
But at intermission, as they bought concessions, they said a representative from the production company approached them and told them to "stop acting like princesses."
Five minutes later, they said, security guards came over and asked them to leave.
"They said they were uncomfortable with our presence there, and that was it," said Pearson.
"I felt singled out, I felt embarrassed and humiliated in front of all these people," added Bedke.
Frank Zang, spokesman for Larry H. Miller Sports & Entertainment, which owns the arena, defended the move.
"Their costumes and characters were so real that they disrupted the live performance due to the volume of other patrons seeking to take photographs," Zang said in a statement. "Multiple requests were made by the 'Disney on Ice' production for them to stop posing for pictures during the show. At intermission, guest services staff asked them to leave the arena to prevent further disturbances."
Zang added, "it was unfortunate that they became too popular among the fans."
The two women dispute they broke any rules.
"We weren't doing anything disorderly," said Pearson. "We were customers simply trying to enjoy a Disney show."
"I don't think I deserved to be treated like that," added Bedke. "I don't think anyone deserves to be treated like that."
2News also reached out to the production company, FELD Entertainment, Inc., that put on the "Frozen On Ice" show in Salt Lake City.
"We are investigating the incident, as it is not our policy to turn away our guests," said company spokeswoman Linda Beltran. She also said the company is gathering more information to determine next steps.
Pearson and Bedke said they just want their money back -- and an apology.
"We were completely discriminated against and singled out," Pearson said. "Something needs to happen because that's not right."
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