VIDEO: Thieves walk away with mattress company’s payment device, try to issue refunds
(KUTV) — A local mattress store says it is fighting to stop nearly $40,000 in fraudulent refunds after a pair of thieves allegedly distracted an employee and swiped the company’s credit card processor.
The heist played out Monday night at the Mattress Warehouse near 2100 South 300 West in South Salt Lake.
“I really was under the impression they were customers,” said employee Veronica Arambula.
Arambula says the men told her their wives had sent them out shopping for new mattresses. As she was showing them the store’s offerings, she says one of the men stepped away to take a phone call and sat at the sales desk.
“I didn’t think anything was wrong,” Arambula said.
She didn’t know it at the time, but surveillance video showed the man appearing to disconnect the credit card processing machine and stuff it in his shirt.
The men ended up leaving the store without making a purchase. Arambula didn’t realize something was wrong until the next customer tried to pay for a mattress, when she realized the credit card machine was gone.
Arambula called police and Mattress Warehouse officials called the credit card processing company immediately. The suspects tried to issue refunds of nearly $40,000, according to Mattress Warehouse.
The company doesn’t think the thieves will actually get any money from the scheme because the accounts were frozen quickly.
“It’s kind of scary to know somebody is coming into your establishment to essentially rob you,” Arambula said.
South Salt Lake police confirmed to 2News that it is investigating the incident. Anyone who recognizes the men from the video is asked to call South Salt Lake police at 801-412-3600.