Tuesday, June 24 2014, 01:09 AM MDT
Bundling delay costs consumer
(KUTV) Carrie Ulmer wanted to save some money by bundling her TV, phone and internet. Her phone company, Centurylink, has been widely advertising the potential discount. Carrie says she called the company which quoted her a total price of $109 if the three services were bundled.
Carrie agreed but months later she continues to receive separate bills from the three companies at the higher price.
Carrie says she called Centurylink month after month to complain.
"I said well how come I'm still getting two separate bills?" Carrie says she asked. "Oh, it takes about four or billing cycles [for bundling to take effect]," she says she was told.
Carrie says that long wait time was not disclosed to her when she signed up.
"I feel horrible," she said. "How many other people are they doing this to when they call up and they want to bundle."
Centurylink spokesperson Flemming Jensen told Get Gephardt that the bundling process normally takes one to two billing cycles to fully complete, not four to five months. As for why it took longer in Carrie's case, Jensen called it abnormal.
Carrie's bill is now straightened out and she's received a credit for the higher price she paid waiting for her bundle.
By Matt Gephardt
Produced by Cindy St. Clair