Drivers can't get management to address damages when cars crash in Salt Lake car wash

Salt Lake City police records show officers have been called out to that Mister Car Wash location 32 times in the past two years — though the records don't show if the wrecks happened inside the wash. (Photo: KUTV)

(KUTV) — Five strangers became quite close on a recent Sunday morning. No, really. They got so close their cars slammed into one another.

They were all inside the Mister Car Wash at 1480 South 300 West in Salt Lake City.

Kevin Dostie says the car wash appeared to have safety features that kicked in. It stopped running three separate times, he says.

"I rolled down the window and told them not to restart it because we are hitting each other,” he said. “They restarted it again anyway."

The group turned to Mister Car Wash to ask about filing claims and getting their cars fixed through the company's insurance.

Elizabeth Rillston says she got a message telling her she would be responsible to go through her own insurance to cover the damage — or perhaps she could go after the other drivers.

Others in the group say Mister Car Wash won't even return their calls.

It was a similar story for Joe Hickey. On a different day at the same car wash, he was also trapped into an unwanted game of bumper cars.

He has also struggled to get a response from Mister Car Wash bosses.

"I've probably made 30, 40 calls over the past two months just trying to figure out, 'What are you guys going to do and are you going to help?'" he said.

Mister Car Wash bosses did not ignore calls from Get Gephardt. In a statement, a spokesperson wrote: "We strive to provide a safe car wash environment and accept responsibility for damages resulting from our actions. Mister car wash will pay to repair the minor damages and is working directly with the customers to satisfy their concerns."

It’s some welcome news for the victims, but Hickey still laments it shouldn't have been so difficult.

Mister Car Wash’s spokesperson agrees, writing that the location’s general manager did not follow proper procedures managing these claims and adding that “corrective action has been taken.”

Salt Lake City police records show officers have been called out to that Mister Car Wash location 32 times in the past two years — though the records don't show if the wrecks happened inside the wash.

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