Get Gephardt Investigates: Confusion over disability rules leave Utahns without mail

Get Gephardt Investigates: Confusion over disability rules leave Utahns without mail (KUTV)

(KUTV) For more than a year, Jared Crown and his West Valley City neighbors need to schlep across town to the post office in order to get their mail.

The cluster mailboxes that are supposed to be installed in their newly-developed community have not been placed. Worse, Crown says nobody can tell him when the boxes may be coming.

It's not just an inconvenience. Crown said he’s picking up up some important mail too late.

“I actually missed a court hearing for jury duty,” he said.

Crown said his developer, Ivory Homes, points the finger at the U.S. Postal Service saying the USPS is responsible for the install. The USPS, on the other hand, has told him that it cannot install the boxes until some legal questions surrounding a disabled person’s ability to access cluster boxes is resolved.

In the past year, Get Gephardt has heard from residents in two other communities in Utah that faced a similar problem: not able to get the cluster boxes installed and the Americans with Disabilities Act being cited as the reason why.

When Get Gephardt reached out to the USPS, a spokesperson confirmed they were conducting an "internal review" to make sure the cluster mailboxes were in "compliance with federal law."

But the spokesman stated that review is over, so there's no reason Crown’s box can't be installed. The spokesperson admitted the USPS could have done a better job communicating with the developer to get the cluster box installed.

A spokesperson for Ivory Homes expressed frustration trying to communicate with the USPS over this issue. After calls from Get Gephardt, everybody began communicating better, and the cluster boxes were finally installed.

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