Get Gephardt: Progressive neglects to refund man money it cost to fix fence after wreck

After the crash, Northrop says he was contacted by Progressive Insurance, which told him to fix the fence and they'd pay him back for the costs. It wasn’t a huge job; in all it cost a mere $900. But now, months later, Northrop says he can't get anyone from Progressive to send him the money. (Photo: KUTV)

(KUTV) - Northrop Garfiled lives on a busy road, so he wasn't that surprised last October when he went out to grab his mail and found a multi-car pile-up.

The wreck damaged his fence.

After the crash, Northrop says he was contacted by Progressive Insurance, which told him to fix the fence and they'd pay him back for the costs. It wasn’t a huge job; in all it cost a mere $900.

But now, months later, Northrop says he can't get anyone from Progressive to send him the money.

"This happened back in October, so what are we looking at, 8 months? And they don’t want to pay. I don't know why," he said.

Get Gephardt reached out to Progressive on Northrop's behalf, not through customer service but through the corporate communication's department, to ask about all of this. In an email, the company wrote, "We were able to reach an agreement with Mr. Garfield."

Northrop says that just one day after we reached out to Progressive, a Progressive agent showed up and hand delivered him a check.

"I was tickled to death. $900,” he said.

Generally speaking, under Utah law, an insurance company must act within 15 days of receipt of the claim - that can mean approve it, deny it, or ask for more information. If claim payment is delayed more than 60 days, you can contact the Utah insurance department and ask them to step in.


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