Jackson Hewitt reluctant to honor its guarantee after client audited

Holly Brimhall had her 2015 taxes professionally prepared by Jackson Hewitt. The tax preparer at the company checked a box indicating that Holly had adopted a special needs child. For that she got a credit of $1,000 to which she was not entitled. (Photo: KUTV)

(KUTV ) -- Holly Brimhall had her 2015 taxes professionally prepared by Jackson Hewitt. The tax preparer at the company checked a box indicating that Holly had adopted a special needs child. For that she got a credit of $1,000 to which she was not entitled.

"It wasn't accurate. I didn't adopt a special-needs child," she said.

Holly discovered the error when she was contacted by the Utah State Tax Commission informing her that she is being audited.

Jackson Hewitt advertises an audit guarantee, “100% Accuracy or we pay,” it stated on it’s website.

But when Holly called Jackson Hewitt, she says they were not holding up their end of the deal.

"They could help me with the interest charges on the money which is only $58," she said.

When Get Gephardt reached out to Jackson Hewitt on Holly's behalf, a spokesperson stated the company would investigate.

A short time later, Holly says she heard from the company and they were now willing to pay the "liability, penalties, and interest" for her and even refund the fees she paid to have her taxes prepared, but the offer was contingent on "no news media articles" being reported about her ordeal.

Holly told Get Gephardt, and we again contacted Jackson Hewitt to ask why the company would only take care of Holly if Get Gephardt killed this news story.

Jackson Hewitt’s spokesperson didn’t answer that question but, in a statement, wrote the company is "pleased to find a resolution."

Holly says she received the refund without any additional pressure to see this story spiked.



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