Know your rights - Mechanics in Utah must abide by a special set of rules
(KUTV) Anytime you do business where you're not getting what you paid for immediately, it can be a nerve-racking, right?
You order something online. Will it show up?
You special order a product. Will it be what you want?
Those nerves can be especially racked when dealing with some of our most expensive possessions - our vehicles.
According to a study by AAA, most U.S. drivers are leery of auto repair shops. AAA found that two out of three U.S. drivers do not trust auto repair shops in general – citing overcharges, recommendations for unnecessary services and poor past experiences for their lack of confidence.
Here in Utah, there are several rules that specifically regulate mechanics. For example, a mechanic needs to get your "express authorization" to do any work, he or she can't go more than 10% over the price you were bid without your permission and, of course, a mechanic isn't allowed to lie and say you need repairs, inspections, or other services when you actually don't.
The tricky part for consumers, often, is proving a mechanic broke the rules. That is why it's important to always get it all in writing, says Utah Division of Consumer Protection director Daniel O'Bannon.
“A lot of people get into trouble when there's just a conversation and it hasn't been memorialized in some way,” he said.
O’Bannon says if a contract is broken by a mechanic, jilted customers should contact the DCP and file a complaint.
AAA says they urge all drivers to identify a reputable repair facility well before one is needed.