SALT LAKE CITY -- (KUTV) — Every single time Laura Elise-Chamberlain calls the Social Security Administration, it goes the same way: the phone rings for five to 10 minutes, and then the line is disconnected.
Elise-Chamberlain is calling because she got a letter saying the SSA has about $4,000 of money that is rightfully hers. To claim it, call, the letter says.
With that not working, Elise-Chamberlain tried a work-around.
“I've gone to the social security office in person just to see, waited for two hours, and was told that they can't help me," she said.
Elise-Chamberlain has been persistent, calling 71 times, she showed Get Gephardt in her phone’s call log.
“It's unbelievably frustrating,” she said. “There doesn’t seem to be any kind of accountability."
When Get Gephardt reached out to the SSA on Elise-Chamberlain’s behalf, a spokesperson promised they would look into it, which it seems happened. Elise-Chamberlain says she finally received a refund check in the mail.
Get Gephardt pressed the SSA on why they would solicit calls to a line that goes unanswered. The spokesperson didn’t answer those questions, but after Elise-Chamberlain was paid, Get Gephardt confirmed the line is now answered by human being operators.