SPANISH FORK, UT -- (KUTV) — Imagine doing your job but then not getting paid. It's happening to a Spanish Fork woman and, to add insult to injury, her former employer is now dragging her name through the mud.
It’s not just any employer—it’s the US government that Joscelyn Snyder served for 14 years in the U.S. Air Force.
Last year, the time came to retire and integrate back into civilian life. She was all set to leave until, at the last minute, the Air Force begged her to stay on for one more month.
"It was kind of, hey, we need to get this done, we need to extend you for one month," Snyder said.
She happily agreed, working that extra time—time for which she was paid. That is until, suddenly, the pay vanished from her account.
At first, it seemed like an honest miscommunication between the Air Force and the folks who write the checks at the Department of Defense.
“They think that I got out on October 12 when I actually got out on November 12,” Snyder said.
She pleaded her case to her superiors.
How did they respond? By contacting her new boss at her new job and telling them Snyder was a deadbeat.
"They're trying to garnish my wages,” she said. “They think that I owe them $2,000.”
Not only that, they also charged her $100 of interest per month.
What's worse, Snyder also earned $18,000 for her years of service to this nation and, until this is worked out, she couldn't get that pay, either.
"It's difficult because I'm just trying to get my life back together, you know?" Snyder said.
Get Gephardt reached out to the federal government on Snyder’s behalf through the branch of the government that handles military pay: the Division of Finance and Accounting Services with the D.O.D.
DFAS refused to comment, but promised to investigate.
Just like that, Snyder said, she got a call from the agency saying the money she earned was being re-deposited into her account.
Snyder said she hopes this story serves as a wake-up call to DFAS so that other veterans are spared the burden and humiliation she faced.
“It’s just a kick in the face," she said.